The following duties are typical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Program Supervision

1. Coordinate with the FSET Leadership Team to ensure all FSET Standard Operating Procedures are up to date.
2. Review and approve or deny support service requests, including documentation in CWW and the appropriate tracker in SharePoint. 
3. Direct, plan, and review new worker training for assigned staff, which includes assessing for additional needs or support throughout the training period. Support training needs for the entire region.
4. Assist with the preparation of the FSET Quarterly Report.
5. Monitor the budget documents completed by the Regional Manager.
6. Attend DHS Vendor Management meetings.
7. Attend other state required meetings and trainings.
8. Develop and sustain great working relationships with partner agencies, which includes attending partner meetings.

Quality Assurance Functions

1. Conduct limited case reviews for each support service request including accuracy review of the assessment, employment, EP, tracking, and pin comment pages. 
2. Conduct periodic reviews of worker’s support service logs to ensure staff are completing them timely and accurately (no less than once per month).
3. Coordinate the implementation of the customer satisfaction surveys. 
4. Monitor the referral list for assigned offices.
5. Complete weekly check of Expired and NO EPs for assigned case managers.
6. Review weekly, monthly, quarterly, and annual QA reports for the region and assigned Hub. 
7. Support QA initiatives under the direction of the Regional Manager and Quality Assurance Manager.
8. Assist with region-wide training initiatives
9. Assist with planning and executing weekly Zoom FSET meetings, quarterly FSET meetings, and quarterly Shared Operations meetings.

Personnel Supervision

1. Review and approve time off requests for assigned staff.
2. Review and approve time and expense reports for assigned staff.
3. Initiate staff coverage plans for planned and unplanned absences (in collaboration with the FSET and CWS Leadership Team when appropriate).
4. Hold regularly scheduled one-on-one personnel meetings with each staff member to review goals and grow areas identified on their annual review, progress on program goals, outcomes of QA initiatives, and individual worker support. 
5. Complete six-month (probationary) and annual staff evaluations.
6. Evaluate training needs for individual staff and the collective FSET team based upon interactions, observations, and QA results. 
7. Participate in recruitment for open positions.
8. Develop and monitor performance improvement plans. 
9. Assist with staff termination, when necessary. 
10. Submit documentation to the staff’s Personnel File.

Additional Functions

The following additional tasks and responsibilities are part of this position:

1. Provide support and back-up services for the regional FSET Leadership Team.
2. Provide coverage support for case managers and PSS when necessary. 
3. Provide coverage and support for other leadership team members when needed. 
4. Cross-train in other programs operated in the assigned office to provide basic support as needed. 
5. Apply trauma-informed care and practice inclusion and allyship in all activities and services.  

Education: Required: Bachelor degree in Human Services or related field.

Experience: 

Required: Two years’ experience in the FSET program or related employment & training program. 

Desired: Demonstrated leadership of quantifiable projects, committees or groups.

Transportation: Required – This position requires the staff member to hold a valid driver’s license and use their personal vehicle to travel throughout the NorthCentral FSET region. Mileage reimbursement is provided for all business-related travel. 

Essential Skills:

1. Must have a servant heart with an internal motivation to serve others. Utilize servant leadership techniques in daily practices.
2. Sustain a non-judgmental, empowering approach to all individuals, including providing continuous opportunities for engagement and re-engagement. 
3. Ability to relate to customers and staff to develop and sustain trusting, supportive relationships with them.
4. Ability to work positively when others express reactive behaviors and actions.
5. Effective use of crucial conversation skills and ability to address conflict and crisis in an immediate and direct manner that is focused on solutions.
6. Ability to work independently with strong sense of focus, task-orientation, nonjudgmental perspective, open personal qualities, and a clear sense of boundaries.
7. Ability to work in a variety of settings with culturally diverse families and communities with the ability to be culturally sensitive and appropriate, supporting participants within the context of their identity, family, community, tribe, history, culture, and traditions.
8. A strong sense of and respect for confidentiality involving both participants and fellow employees.
9. Excellent written and verbal communication skills to effectively communicate and support staff, partners, and customers. 
10. Ability to receive and provide feedback for professional growth of self and the team.
11. Outstanding public speaking, presentation, and teaching skills.
12. Maintain a strong vision of hope and belief that all individuals are capable of success, no exceptions.
13. Practice cultural humility and allyship to cultivate an inclusive environment that creates a welcoming space for all identities, communities, tribes, cultures, and experiences. 
14. Proficient use of technology, computers, and software.
15. Basic everyday living skills, the ability to understand and follow directions (agency manuals, etc.), and reading and writing (for reports) is necessary.

Abilities Required to Perform Essential Job Functions:

The requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of this job and to assist in defining job responsibilities, work environment, physical demands and skills needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not intended as a complete list of job duties, responsibilities, and/or essential functions. This description is not intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision. 

Physical Requirements 

• Physical effort required in sitting, walking, standing, bending, twisting, kneeling, climbing, regularly required while performing job functions. 
• Stooping, kneeling, crouching, crawling, and running may be occasionally. required while performing job functions. 
• Minimal to low lifting required. 
• Regular data entry or keyboarding for documentation and administrative duties.

Working Environment 

• Address stressful situations and crises, some of which may be considered mentally demanding. 
• Provide services in varying environments, including the office and community locations. 
• Regular driving to and from offices and community agencies. Some driving may take place during nighttime hours or mild to moderate weather conditions. 

CW Solutions retains and reserves any or all rights to change, modify, amend, add to, or delete from any section of this document as it deems, in its judgment, to be proper.