We are recruiting for a Comprehensive Community Services Case Manager, called a CCS Service Provider, to join our team. This is part-time position that provides services in Wood County, Wisconsin.

According to the Wisconsin Department of Health Services (DHS), “CCS is a program that helps individuals of all ages live their best life by providing support that addresses their unique needs related to mental health and substance use. CCS is intended to assist individuals who are in need of care outside of inpatient settings, but who may have ongoing needs that if left unaddressed, could result in hospitalization during times of crisis.”

CW Solutions CCS Service Providers serve diverse clients by providing mental health management services to individuals, their families and natural supports in both individual and group settings. To be effective, the service provider works with individuals in their homes and communities.

The worker is responsible for mentorship, technique-building and family systems case management, working collaboratively with the CCS wrap-around team to assist individuals in developing skills to successfully manage their mental health diagnosis while engaging with their family, school, employment and social life.

This position requires flexibility of schedule in response to the needs of CCS clients; hours will primarily occur during late afternoon and early evening hours. Weekly hours are based upon the number of CCS clients assigned and their individual CCS plan. Hours will vary from 0 – 25 hours per week, based upon current CCS assignments. The worker has the opportunity to build their own non-traditional independent, consistent weekly schedule that works with both the service provider and client’s availability. This position has the opportunity to grow into a full-time role (30 – 40 hours per week), based on both service provider availability and client needs.

The following are the essential job functions for CCS Service Providers.  Functions are always customized to each Individual Recovery Plan.

Primary Functions

• Provide individual skill and psychoeducation services through modeling, cuing, educating, social and emotional support, and other methods that best match the individuals needs and learning style to address their mental health diagnosis and needs.
• Set realistic expectations and goals based on each individual’s strengths, talents, abilities and needs.
• Participate in regular CCS team meetings.
• Provide regular communication and feedback to the assigned CCS Facilitator.
• Maintain accurate and detailed accounts of all CCS activities in the designated CCS electronic health care record system as well as in the employee’s time and expense sheets. Entries must be completed daily, no later than one business day after any action or interaction that requires documentation.
• Collaborate with other community partners and resources for goal-related activities under the Individual Recovery Plan.

Additional Functions

• Provide support and back-up services for CCS clients assigned to other CW Solutions CCS providers.
• Cross-train in LEO brain science based programming and the Adolescent Diversion Program tools.
• Apply trauma-informed care and practice inclusion and allyship in all activities and services.
• Complete required initial and annual training necessary for CCS certification.