HOUSING TEAM LEAD/CASE MANAGER - JOB DESCRIPTION

Who We Are

CW Solutions has a great passion for serving individuals in our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open communication are infused and meeting customer needs through quality services is a shared goal. If you have a passion to help the members of our community, please consider joining our team!

Current Opportunity to Join our Team

CW Solutions has an immediate opening for a Housing Team Lead/Case Manager, primarily working in the Wisconsin Housing Support Services Program. This position is responsible for providing comprehensive case management services under a Housing First model to families and pregnant individuals experiencing housing crises, as well as supervising the program with the support of the program manager.

This is a full-time, grant-funded position.

Location and Hours

Location: This position is required to be located within the North Central CoC/local housing coalition area (Lincoln, Marathon, and Wood counties). The position will be working in the community with program participants, landlords, and community partners. A portion of the work location will be completed in the housing office headquarters, which is located in Wausau, Wisconsin, but the position’s physical location within the region is negotiable.

Onsite/Remote Work Options: This position will have some flexibility with limited remote work within a specific work week, but the position will not be remote full-time.

Hours: This position is hourly, 40 hours per week. The work schedule is flexible, based upon the needs of the program but will be Monday – Friday, first shift though there may be a need for a flexed schedule for late morning into early evening to meet participant needs.

General Function

The Wisconsin Housing Support Services Program and the Housing Case Manager provide a system of care that is person-centered with the needs of the household dictating the types of services provided, with an emphasis on gaining and sustaining permanent housing stability.

To be effective, the case manager will work with each household in their homes and communities, incorporating their immediate support systems to provide wraparound services.

This position performs ongoing, supportive case management services to families and pregnant individuals who meet program eligibility criteria. The worker is responsible for mentorship, technique-building, and family systems case management for program participants, working collaboratively to develop a strengths-based plan that assists each household in increasing resiliency, positive emotional vulnerability, and community-building.

This position is person-centered and focuses on households using their voice to drive their plan. The position must develop strengths, promote positive relationships and connections for participants, and provide the support and follow-up services needed to address the range of challenges participants confront to sustain safe and stable housing.

This position also provides supervision to the program. The position may also cross over into other CWS programming, as needed.

Essential Duties and Responsibilities

 The following duties are typical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

 Case Management Duties and Responsibilities

1. Provide holistic and comprehensive services to all participants including intake, assessment, goal setting, progress monitoring, advocacy and referral.
2. Assist individuals with identifying their expectations and goals, based on each household’s wishes, strengths, talents, abilities and needs. Develop and maintain a written action plan based upon the household’s identified goals and needs.
3. Deliver the program’s sustaining support services, which includes services to allow the household to stay housed and to help them achieve and maintain housing stability and achieve the goals identified in the housing support plan. This includes prevention and intervention if housing is jeopardized, assisting in reducing risk of eviction through identified activities and services, tenant-landlord education, connection to community resources, and development of independent living skills.
4. Liaison with referral sources and partners, including co-enrollment in other supportive programs within and outside of CW Solutions Programs to assist households in achieving their housing and other goals that support their housing sustainment.
5. Maintain accurate and detailed accounts of all participation in the program using internal tracking systems.

Team Lead Duties and Responsibilities: Program Supervision

1. Act as a supervisor for the program, including ensuring all Housing Support Services (housing consultation, transition supports, sustaining supports, and relocation supports) are implemented to fidelity.
2. Ensure all program Standard Operating Procedures are up-to-date and being followed by staff.
3. Provide backup support for the Housing Navigator as needed.
4. Ensure opportunities for participants’ voices and feedback to infuse program and service delivery.
5. Lead team meetings.
6. Review and approve or deny support service requests.
7. Regularly meet with the program manager to review annual, quarterly, and monthly goals.
8. Monitor program goals and individual program data tracking tools; ensure staff are properly utilizing tools. Document and submit required metrics and reports.
9. Provide support and coordination to CWS Housing Unit’s streamlined Intake process.
10. Provide support and oversight as needed to Housing Unit interns for identified projects and/or overall intern supervision.
11. Work in other programs to provide support and/or case management as needed.

Team Lead Duties and Responsibilities: Personnel Supervision

1. Direct staff work initiatives.
2. Be responsive to staff needs and questions.
3. Initiate staffing coverage plans for planned and unplanned absences.
4. Conduct initial new worker and ongoing training.
5. Review and approve time sheets and expense reports.
6. Review and approve/deny time off requests.
7. Participate in recruitment (applicant screening and interviewing).
8. Complete six-month and annual reviews, including professional development goals and monitoring.
9. Submit documentation for staff personnel files to the Executive Assistant.
10. Develop and monitor performance improvement plans, if necessary.
11. Assist with staff termination, if necessary.

 Community Relationship Development Duties and Responsibilities

1. Provide advocacy within all communities served, including with other agencies and through policy opportunities.
2. Develop and sustain integrated relationships with housing programs, community resources and other agencies for community building and youth support. Work collaboratively with providers to provide successful outcomes for participants.
3. Expand housing opportunities for families and pregnant individuals by developing relationships with landlords.
4. Maintain tools to track details of housing supports and the working relationships with landlords and other community partnerships.
5. Comply with and engage in all program Balance of State COC bylaws, including participating in various committees and meetings, and the twice-per-year overnight Point-in-Time count (the fourth Wednesday of January and July, annually).

 Other Job Duties

1.     Participate in internal work groups and committees as assigned.

2.     Participate in the CW Solutions Leadership team meetings.

3.     Represent the agency on community coalitions, workgroups, and committees.

4.     Participate in ongoing professional development to maintain current knowledge of brain science and substance use trends and outcomes.

5.     Attend state and agency trainings.

6.     Other duties as assigned.

 Essential Skills

1. Must have a servant heart with an internal motivation to serve others.
2. Sustain a non-judgmental, empowering approach to all participants, including providing continuous opportunities for engagement and re-engagement.
3. Ability to relate to participants and to develop and sustain trusting, supportive relationships with them.
4. Ability to work positively when individuals express reactive behaviors and actions.

5.     Apply trauma-informed care, inclusion and allyship in all aspects of programming and housing supports.

6. Strong vision of hope and positive expectation and outlook when engaging all parties involved.
7. Ability to provide leadership to the program, local office, and CW Solutions’ team.
8. Case management or mentoring skills, including motivational interviewing, family systems, plan development and positive accountability (able to be trained on-the-job).
9. Ability to work independently with strong sense of focus, task-oriented, nonjudgmental, open personal qualities, and a clear sense of boundaries.
10. Ability to work in a variety of settings with culturally diverse families and communities with the ability to be culturally sensitive and appropriate, supporting participants within the context of their identity, family, community, tribe, history, culture and traditions.
11. A strong sense of and respect for confidentiality involving both participants and fellow employees.
12. Ability to establish rapport with program participants.
13. Excellent written and verbal communication skills.
14. Basic computer, organization, and time management skills.

 Minimum Training and Experience

Required to Perform Essential Job Functions:

Education:

A Bachelor’s Degree in Human Services, Social Work, Sociology, Health and Wellness or related field that provides the necessary skills to meet the expectations of the position.

Experience:

1. Three years of experience in homelessness and housing accessibility.
2. Minimum of one year of experience acting in a supervisory capacity.

Knowledge

1. Knowledge of human behavior, motivation, crisis intervention, family and group dynamics, money management, and organizational skills are necessary.
2. Competency to assess the needs of participants served and knowledge of the resources available to meet those needs.
3. Knowledge of Housing First and/or Rapid Re-Housing philosophy and model.
4. Trained in Coordinated Entry practices and ability to be trained in HMIS data entry processes.
5. Trained in evidence-based model of care for interviewing and engagement (such as Motivational Interviewing), Cultural Competency, and Trauma Informed Care.
6. Interviewing and assessment skills are required.

Transportation:

Must have access to transportation to travel to various work sites. Mileage reimbursement is provided for all business-related travel outside of the assigned office.

Additional Necessary Skills

1. Basic everyday living skills are needed, as is the ability to understand and follow oral and written directions.
2. Reading, writing, adding, and subtracting skills are needed.
3. Basic office equipment used: personal computer, printer/copier and telephone.

Physical Abilities Required to Perform Essential Job Functions

This position requires the ability to sit, stand, type (keyboarding), read, speak, bend, stoop, carry, stretch, reach and drive. Accommodation can be provided as needed as long as the required tasks described in this job description can be successfully performed.

This position description has been prepared to assist in defining job responsibilities,

physical demands, and skills needed. It is not intended as a complete list of job duties, responsibilities, and/or essential functions.

This description is not intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision.

CW Solutions retains and reserves any or all rights to change, modify, amend, add to or delete, from any section of this document as it deems, in its judgment, to be proper.

CW Solutions is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, CW Solutions will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.